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Link To Us

The Help Desk Forum is an independent portal, intended to provide for communication between help desk users, and to offer useful information on help desks.

Please consider linking to this project from your own website. This will help us create a more useful and vibrant community medium.

Major Help Desk Portals

Help Desk Software World
HelpDesks.Com

HELP DESK / HELPDESK?
Both of these terms are common, but incredibly we also have visitors searching with terms like heldpesk, hepldesk, heldesk, helpdes and even hepdesk!

Welcome to The Help Desk Software and Management Community!

This portal is designed to bring you a unique blend of independent news, information and interactivity. It's scope covers both help desk software and management issues, as well as specific areas such as call centers, bug tracking and asset management.

Over the coming months we will populate the forum with a growing number of articles and features. If you have something to offer, please do not hesitate to get in touch.

The Help Desk Software and Management Community is intended to be vendor independent. Although we are happy to describe and cover specific solutions, we do not endorse any particular offering. All vendors are free to submit their offerings in exchange for a link.

Hopefully, the forum will prove to be a fertile ground for the exchange of both ideas and information, and ultimately beneficial to all members and visitors.

Help Desk Forum Now Open

PHP-Nuke

We are pleased to announce that the interactive help desk forum is now up and running. Please feel free to register and participate in the debates.

The Help Desk Forum enables lively discussion on all aspects and issues relating to help desks, including software, management and employment.

You can enter the forum via selection of the Forum option on from the left hand menu, or alternatively from here

Posted by helpdes on Wednesday, March 03 @ 14:57:08 EST (4143 reads)
(Read More... | Score: 2)

Basics: Frequently Asked Questions

PHP-Nuke

The following have recently been added to our FAQ section:

What is A Help Desk ?
Essentially, a help desk is a central point through which problems or issues can be reported and managed

What software is available?
The number of help desk products are wide and varied, and range from simple ticket tracking to fully integrated Customer Relationship Management systems

What are the common functions of help desk software products?
Functionality is varied but the core elements tend to be the recording and tracking of support requests. Reporting is also very important, and increasingly, service level management functions.

What is ITIL?
ITIL (IT Infrastructure Library) is a management discipline and protocol for the IT environment.

What is a web enabled helpdesk?
Basically a help desk which interfaces through a web browser (eg: IE, Netscape, Opera).

Where can I find some help desks to trial?
Try our Weblinks Directory, or maybe our Download Section. The entries within were all submitted by leading helpdesk vendors (we don't charge a fee).

Posted by helpdes on Tuesday, September 02 @ 10:16:11 EDT (4625 reads)
(Read More... | Score: 2.42)

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